These Terms & Conditions govern your use of the Florist Feltham website and your order of flowers for delivery within Feltham or the surrounding areas. Please review these Terms carefully before placing an order. By confirming an order through our website, you acknowledge your agreement to these Terms & Conditions. These Terms & Conditions are applicable to all users placing orders for flower delivery in Feltham and neighbouring locations.
All orders for flowers and related products must be placed through the Florist Feltham website. To place an order, you are required to:
Once your order is received, you will receive an order confirmation on-screen and by email detailing your selection and estimated delivery time. Please ensure you check your order confirmation for accuracy. If any errors arise, contact us as soon as possible so amendments can be made. Orders are only accepted once payment is received and confirmed.
Florist Feltham accepts a range of secure payment methods for online flower delivery in Feltham, including major credit and debit cards, and where available, digital payment options. All prices stated on our website are in Pound Sterling (GBP) and include Value Added Tax (VAT) at the applicable rate.
Full payment must be made at the time of order. No order will be processed or dispatched until payment has been received in full. If payment fails or is declined by your card provider or bank, your order will not be processed, and you will be advised accordingly.
Acceptance of your order is at the discretion of Florist Feltham. We reserve the right to refuse or cancel any order for reasons including, but not limited to, unavailability of items, errors in the description or price posted on the website, or unforeseen circumstances affecting delivery.
Flower delivery services are available throughout Feltham and the surrounding areas, with delivery dates and time slots chosen during the order process. While we strive to deliver your flowers at the requested time, exact timings cannot always be guaranteed due to driver schedules and external circumstances such as traffic or adverse weather.
If the recipient is unavailable at the time of delivery, the driver may leave the flowers with a neighbour or in a safe place, or attempt re-delivery in accordance with our delivery policies. Please provide precise delivery instructions to assist successful delivery. Florist Feltham accepts no responsibility for flowers left as instructed or for incorrect delivery details provided by the customer.
All floral arrangements and products are subject to availability. While Florist Feltham endeavours to source all advertised flowers, certain blooms may be seasonal or out of stock. If specific flowers are unavailable, we reserve the right to substitute them with flowers of equal or greater value and similar style, colour, and quality. We will always try to maintain the overall look and value of your chosen arrangement.
Occasionally, changes to containers, packaging, or accessories may also be made if required, always prioritising quality and customer satisfaction. If a significant substitution is required, efforts will be made to inform you prior to delivery.
You may request to cancel or amend your order, provided reasonable notice is given prior to dispatch or preparation of your flowers. Notification of cancellation or amendments should be made as soon as possible after placing your order. Once flowers have been prepared, arranged, or dispatched for delivery, cancellations and amendments are no longer possible.
In accordance with UK distance selling regulations, certain perishable goods including flowers are exempt from the usual right to cancel. Therefore, once an order has been processed and the items are perishable (such as fresh flowers), cancellations or changes may not be applicable. Non-perishable goods and accessories may follow standard cancellation periods where indicated.
We are committed to providing high-quality flower delivery across Feltham and surrounding areas. If you are not satisfied with your order or believe your flowers have not arrived in perfect condition, please notify us promptly. We may request photographic evidence of any problems or damages. If a fault is verified, a replacement or full/partial refund may be provided at Florist Feltham’s discretion.
Refunds or replacements will not be issued where incorrect delivery information has been provided, or the flowers have been left as per customer or recipient instructions. We cannot accept return of perishable flowers unless specifically requested by us for inspection.
It is the customer’s responsibility to:
While Florist Feltham takes every reasonable step to ensure flowers arrive fresh, on time, and as described, we accept no liability for:
Our total liability for any claim arising from your order will not exceed the purchase price of the flowers supplied. Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence, fraud, or any other liability which may not be excluded under UK law.
Florist Feltham will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions caused by factors outside our reasonable control, including but not limited to, acts of God, fire, flood, severe weather, war, pandemic, accident, strike, or supply chain issues.
Your privacy is important to us. Personal information collected during the order process will be handled in accordance with applicable UK data protection laws and our Privacy Policy. We only use your information for the fulfillment of your order, customer service, or where otherwise permitted or required by law.
All content on our website, including images, designs, text, graphics, and branding remain the intellectual property of Florist Feltham or our licensors. You may not reproduce, copy, or use any part of the content without express prior permission.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Feltham reserves the right to make changes to these Terms & Conditions at any time. Updated Terms will be published on our website and will apply to all orders placed after the date of publication. It is your responsibility to review the Terms & Conditions before placing each order.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If you have any queries, complaints, or require clarification regarding these Terms & Conditions, or about online flower delivery in Feltham or the surrounding areas, please contact our customer service team using the details provided on our website. We strive to respond promptly and resolve any issues to your satisfaction.
By proceeding with your online order for delivery in Feltham or any nearby area, you confirm your acceptance of these Terms & Conditions. These Terms apply to all customers ordering for delivery within Feltham and surrounding postcodes as indicated on our website.
Thank you for choosing Florist Feltham for your online flower delivery. We look forward to creating a delightful experience for you and your recipients.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 57 High St, Feltham, TW13 4EZ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Feltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Feltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
