Florist Feltham Returns, Refunds & Complaints Policy

Our Fresh Flower Guarantee in Feltham

At Florist Feltham, providing the freshest flowers to our customers across Feltham is our top priority. We hand-select premium blooms, carefully conditioning and arranging each order to ensure a vibrant, long-lasting bouquet. As your trusted local florist serving households and businesses nearby, we back every delivery with our Freshness Guarantee, striving to delight you every time you choose us.

Reporting Damaged or Unsatisfactory Flowers

We take great care with packaging and delivery, but on rare occasions, flowers may arrive damaged or not meet our usual standards of freshness. If this happens, we urge you to contact us as soon as possible upon receiving your order. Please provide clear photographic evidence of any issues with your flowers or arrangement. Early notification helps us resolve your concerns quickly and ensures our service remains transparent and fair to all customers.

Freshness Window and What to Expect

Our arrangements are crafted for maximum freshness and longevity. Depending on the varieties included, your flowers should remain beautiful for a minimum of 5 days from the date of delivery when cared for according to the instructions provided. Should your blooms fail to meet this freshness window, please let us know promptly so we can assess and address the situation.

Refund and Replacement Options

If your flowers are damaged upon arrival, don’t meet our Freshness Guarantee, or you are not satisfied due to handling issues, we offer the following remedies for eligible cases:

• Replacement Bouquet: We’re happy to deliver a fresh replacement bouquet to you at the earliest opportunity.
• Full or Partial Refund: Where appropriate, we can provide a full or partial refund depending on the nature and extent of the problem.

All requests are processed as swiftly as possible. Your satisfaction is important to us, and each case is reviewed individually. Please reach out within 24 hours of delivery if your flowers are damaged on arrival, or within the 5-day freshness window for any freshness concerns.

Complaints Process

We value customer feedback. If you have a complaint, please contact us with your order details and a description of your concern. We ask for any supporting information or photographs to help us investigate thoroughly and resolve the matter efficiently. Our team treats each complaint with care, aiming to respond within 2 working days. We are committed to putting things right so that you can continue to enjoy beautiful flowers and excellent service from Florist Feltham.

Your Trusted Local Feltham Florist

Florist Feltham has been serving the local community with pride and dedication. We care about every bouquet that leaves our shop, and about every customer who places an order. Whether you require arrangements for your home, business, or as a special gift, you can count on us for reliable service and the freshest flowers in Feltham.

Thank you for choosing Florist Feltham. We appreciate your trust and look forward to exceeding your expectations.